Frequently Asked Questions

ABOUT PK CALIFORNIA

What is PK California?

PK California is a dedicated premium cigar wholesale platform by Phillips & King exclusively for licensed California tobacco retailers. It offers access to premium cigars with tax-included pricing, fast in-state shipping, and a curated selection of top-selling brands.

Why did Phillips & King create a separate site for California?

California has one of the most complex tobacco tax and regulatory environments in the country. We built PK California to simplify the buying experience for our retailers in the state by offering clear, tax-included pricing and localized service. It’s designed to help you save time, protect your margins, and shop with confidence.

What does “Tax-Included Pricing” mean?

All prices on PK California already include California’s Other Tobacco Products (OTP) tax. That means:

  • No extra calculations
  • No unexpected costs at checkout
  • No need to manage additional paperwork

    What you see is what you pay.

Who can order from PK California?

PK California is available only to registered P&K customers that are licensed tobacco retailers based in California. You must have a valid California Cigarette and Tobacco Products Retailer’s License to create an account and place orders. To get started, complete our application here.

How is PK California different from PhillipsAndKing.com?

While Phillips & King serves customers nationwide, PK California is focused entirely on the California market.

As a registered customer, you can visit PhillipsandKing.com to purchase other cigars, not yet available tax-in, other tobacco products, and accessories.

Are all the same products available on PK California?

Not yet. PK California features a growing selection of top-selling premium cigars, and we’re adding new products every week. Some brands may not be available immediately, but our catalog is expanding quickly based on retailer demand.

LOGIN & ACCOUNT ACCESS

How do I log in to the Phillips & King California store?

We’ve made it simple and secure. Just enter your registered email address, and we will send you a six-digit login code. Enter the code, and you're in.

Why don't I need a password?

Our passwordless login system helps keep your account more secure and makes signing in faster. You no longer need to remember or reset a password. Just use the email code we send you each time.

What if I don’t receive the login code?

Check your spam or promotions folder first. If you still don’t see it, wait a moment and try again. If it still doesn’t arrive, contact our support team for help.

Can I stay logged in?

Yes. If you are using a trusted device, you can stay logged in to make future access easier. Be sure to log out on shared or public computers for security.

Can I change the email address I use to log in?

Yes. Contact your Phillips & King account representative at 1-800-226-8308 or submit a contact request and we will update your account for you.