Shipping Policy
Shipping Policy
Simple Rates, No Guesswork
One flat handling fee, flat rate shipping under five hundred dollars, and free shipping once your order clears it. The same terms on every order.
The Rates
What You Pay to Get It Delivered
Every Order
$9.95
Handling fee. Applied to every order regardless of size, and it covers picking, packing, and preparing your shipment.
Orders Under $500
$9.95
Flat rate shipping. One price no matter how many cases are on the order or where in California it is going.
Orders $500 and Over
Free
Shipping is on us once your order total reaches five hundred dollars. The handling fee still applies.
How It Adds Up
Two Orders, Side by Side
The only thing that changes is whether the order total reaches five hundred dollars.
| Line | Order under $500 | Order $500 and over |
|---|---|---|
| Product total | $350.00 | $620.00 |
| Handling fee | $9.95 | $9.95 |
| Shipping | $9.95 | Free |
| Order total | $369.90 | $629.95 |
Adding another $150 to a $350 order clears the threshold and removes the shipping charge, so it is often worth topping up an order rather than splitting it across two.
Processing and Delivery
Getting Your Order on the Truck
Order Processing
Orders are picked and packed in the order they are received. Orders placed on weekends or holidays begin processing the next business day.
Shipping in California
Inventory ships from within California to licensed California retailers, so transit times are short compared to cross country freight.
Adult Signature Required
Tobacco shipments require an adult signature on delivery. Someone twenty one or older needs to be present to sign for the shipment.
Shipping FAQs
Questions About Rates and Delivery
Does the handling fee apply to free shipping orders?
Yes. The $9.95 handling fee applies to every order regardless of total. Free shipping removes the $9.95 shipping charge only, so an order over five hundred dollars still carries the handling fee.
Is the $500 threshold based on product total or the full order?
The threshold is based on your product total before the handling fee and shipping are added. Your cart will show whether you have reached it before you check out.
Do you charge more for heavy or bulky orders?
No. Shipping is a flat $9.95 on orders under five hundred dollars no matter how many cases are on the order or how much they weigh. Once you clear five hundred dollars, shipping is free at any size.
Who can receive the delivery?
Tobacco shipments require an adult signature. Someone twenty one or older must be present at the delivery address to sign. Shipments cannot be left unattended.
What if my order arrives damaged or short?
Check your shipment against the packing slip when it arrives. If anything is damaged or missing, contact your Phillips and King representative right away so we can resolve it.
Do you ship outside California?
PK California serves licensed California retailers. If you operate outside California, contact your Phillips and King representative about the right account for your locations.